Return Policy for Senge Graphics:
At Senge Graphics, we take pride in crafting custom-made products tailored to our customers' specifications. Each item is meticulously created to ensure quality and satisfaction. As such, we stand behind the craftsmanship of our products.
All Sales Are Final:
Due to the personalized nature of our products, all sales are considered final. We do not accept returns or exchanges for reasons unrelated to manufacturing defects or errors on our part.
Manufacturing Defects:
In the rare event that your order arrives with manufacturing defects or errors attributable to Senge Graphics, we offer a hassle-free replacement process. Simply contact our customer service team within 14 days of receiving your order, and we will promptly address the issue.
Free Replacement and Shipping:
Senge Graphics is committed to ensuring your complete satisfaction. Therefore, if we have made an error in your order, we will replace the defective or incorrect item at no additional cost to you. This includes covering the shipping expenses for both the return of the defective item and the delivery of the replacement.
How to Initiate a Replacement:
Contact our customer service team via Contact Us within 14 days of receiving your order.
Provide details of the manufacturing defect or error, including supporting photographs if possible.
Our customer service team will guide you through the replacement process, including arranging for the return of the defective item and dispatching a replacement.
Conditions for Replacement:
Replacement requests must be made within 14 days of receiving your order.
The defect or error must be attributable to Senge Graphics' manufacturing process.
The item must be unused and in its original condition.
We reserve the right to inspect the returned item before issuing a replacement.
Exclusions:
This return policy does not apply to issues arising from:
Customer errors in the provided specifications or design.
Normal wear and tear.
Damage caused by misuse, neglect, or improper handling.
Questions and Assistance:
If you have any questions about our return policy or need assistance with your order, please don't hesitate to contact our customer service team. We're here to ensure your Senge Graphics experience is nothing short of exceptional.
Thank you for choosing Senge Graphics. We appreciate your trust in our craftsmanship and look forward to serving you again in the future.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some international areas.
When you place an order, we will estimate delivery dates for you based on the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.